customer stories

Solven cuts patient administration time by 48%

About

Solven is a healthcare technology company helping clinics and care providers manage patient operations more efficiently. Its platform supports scheduling, documentation, patient communication, and everyday administrative workflows.

Industry

Healthcare technology

Company size

30-40 employees

Founded

2020

Challenge

As Solven expanded across healthcare providers, administrative workloads grew quickly. Teams spent hours processing patient information, coordinating appointments, preparing documentation, and handling repetitive requests across disconnected systems.

These processes created delays for staff and patients alike. Solven needed to reduce administrative work without disrupting existing clinical workflows or compromising accuracy.

Approach

Vesper identified high-volume administrative processes where automation could save time while keeping healthcare professionals in control.

The team focused on:

Automate recurring reports and approvals
Route incoming requests intelligently
Synchronize data between core systems
Flag exceptions for human review

Automation was introduced gradually, allowing teams to validate each workflow before deploying it more broadly.

Solution

Vesper connected Solven's administrative workflows into an intelligent system that could process information, coordinate routine tasks, and surface important actions automatically.

Solven could now:

Automatically classify and assign requests
Generate reports from live data
Streamline routine approval processes
Surface operational issues instantly
Scale workflows without added complexity

Within six months, administrative processing time fell by 48%, helping healthcare teams operate more efficiently while supporting a growing number of patients.

“Vesper has taken a significant amount of repetitive work away from our teams. Staff spend less time moving information between systems and more time supporting patients and delivering the quality of service we want to provide.”